Workplace Misconduct Investigations

Workplace Misconduct investigations by a team you can trust

Bullying, harassment, discrimination and code of conduct complaints are among the most common and most challenging matters an organisation can face. When a complaint is made, the pressure to act quickly has to be balanced against the obligation to act fairly — and getting that balance wrong can create as many problems as the original complaint.

At Insight Investigations we conduct independent workplace misconduct investigations for organisations across NSW and Queensland. We take the matter completely off your hands, managing the process from initial assessment through to a thorough, legally defensible report with clear findings.

  • What We Investigate

    • Bullying and repeated unreasonable behaviour in the workplace

    • Sexual harassment and inappropriate conduct

    • Discrimination on the basis of a protected attribute

    • Victimisation and adverse action complaints

    • Code of conduct breaches

    • Conflicts of interest and integrity matters

    • Misconduct involving social media or out-of-hours conduct

    • Privacy breaches and misuse of confidential information

    • General workplace misconduct and serious performance concerns

  • Why independent investigations matter

    When a complaint involves senior staff, complex interpersonal dynamics or a situation where internal relationships make impartiality difficult, an independent external investigator removes the risk of perceived bias. Our findings carry more weight — with the staff involved, with the Fair Work Commission and with any tribunal or court that may later review the matter.

    We are experienced in managing investigations where emotions are running high, where the parties have ongoing working relationships and where the findings will have significant consequences for the individuals involved. We approach every matter with procedural fairness, consistency and sensitivity.

Our Approach

Every misconduct investigation we conduct follows a structured, legally sound process. We will:

  • Assess the complaint and advise on the appropriate investigation approach

  • Prepare a detailed investigation plan

  • Draft the letter of allegation and put the allegations to the respondent fairly and clearly

  • Interview all relevant witnesses

  • Assess the evidence and make findings on the balance of probabilities

  • Prepare a thorough investigation report with clear findings and, where appropriate, recommendations

Throughout the process we keep your organisation informed while managing the investigation independently. When the report is delivered, it will be thorough enough to withstand scrutiny from the Fair Work Commission, a tribunal or a court.

Our Investigators

  • Profile Picture of Alex Tawfiq, founder of Insight Investigations

    Alex Tawfiq — Director of Investigations

    Alex founded Insight Investigations after spending 20 years conducting and managing investigations within NSW Health. In that time he developed a deep understanding of the health sector, the reportable conduct scheme and the standard of investigation required by the Office of the Children's Guardian. He is a non-practising solicitor and holds a CAPI Masters and Operators Licence. Alex has been recognised by the NSW Ombudsman as an expert in reportable conduct investigations and regularly assists organisations across NSW and Queensland with complex child protection and workplace matters.

    20 years as a Senior Investigation Manager, NSW Health

    Non-practising solicitor

    CAPI Masters and Operators Licence

    Certificate IV in Government Investigations

    Certificate III in Investigation Services

  • Profile Picture of Amanda Hadley, Principal Investigator at Insight Investigations

    Amanda Hadley — Principal Investigator

    Amanda brings 14 years of experience from the Health Care Complaints Commission, where she conducted and managed complex investigations involving clinical practitioners and health system complaints. Her additional experience as a Senior External Relations Officer with the NSW Ministry of Health gives her an understanding of health policy and systemic issues that goes well beyond the individual investigation. Amanda is particularly experienced in matters involving sensitive evidence, bereaved families and situations where multiple regulatory processes are running concurrently.

    14 years as a Senior Investigation Officer and Investigation Manager, Health Care Complaints Commission

    1 year as Senior External Relations Officer, NSW Ministry of Health

    CAPI Operators Licence

    Certificate III in Investigation Services

  • Stacey Whitmore - Investigator - Insight Investigations

    Stacey Whitmore

    Stacey brings a distinctive combination of law enforcement, child protection and workplace investigation experience built over a career spanning NSW Police, community services and care management leadership. During her eight years as a NSW Police Officer she worked as a Homicide Intelligence Analyst and specialist child protection investigator, giving her a strong foundation in evidence-based practice and managing sensitive, high-stakes matters. She now applies that expertise to complex misconduct and reportable conduct investigations across education, NDIS, private sector and state government clients.

    8 years as a NSW Police Officer, including Homicide Intelligence Analyst and specialist child protection roles

    Qualifications in law and policing

    Qualifications in statutory child protection

    Certificate IV in Training and Assessment

    Qualifications in quality auditing

  • Tanya Rosemond-Stephens - Investigator - Insight Investigations

    Tanya Rosemond-Stephens

    Tanya is an experienced investigator and safeguarding specialist with more than 30 years of experience across child protection, community services, law enforcement and organisational leadership. Her career includes senior roles with the NSW Police Force, the NSW Department of Communities and Justice, CatholicCare Social Services and Samaritans Foundation. Tanya has extensive experience conducting and overseeing reportable conduct, workplace grievance, code of conduct and child protection investigations, and brings a strong understanding of procedural fairness, risk assessment and child-safe practice to every matter she takes on.

    Diploma of Government Investigations

    Certificate III in Investigative Services

    Qualifications in psychology, criminology, strategic intelligence and mediation

  • Daniel Kensey - Investigator - Insight Investigations

    Daniel Kensey

    Daniel is a workplace relations specialist and investigator with more than 20 years of experience across education, not-for-profit organisations, employer associations, government and trade unions. He has conducted and managed investigations involving misconduct, bullying, harassment, discrimination, reportable conduct and complex employee relations matters. Daniel holds a Master of Labour Law and Relations from the University of Sydney, where he received awards for academic excellence, and brings strong expertise in procedural fairness, workplace law, disciplinary processes and the resolution of sensitive workplace disputes.

    Master of Labour Law and Relations, University of Sydney (awarded for academic excellence)

    Qualifications in commerce and education

  • Kyle Wilkins - Investigator - Insight Investigations

    Kyle Wilkins

    Kyle is a workplace relations and investigations professional with more than 20 years of experience across complex, highly regulated organisations including Qantas, Guardian Australia, The Y NSW and ANSTO. He brings a calm, measured approach to sensitive and high-stakes matters, with a strong commitment to procedural fairness and defensible outcomes. His experience spans workplace misconduct, code of conduct, reportable conduct and systemic reviews, and he is valued by clients for his clear communication, sound judgement and ability to manage competing interests with discretion.

  • Chris Gomez - Investigator - Insight Investigations

    Chris Gomez

    Chris brings 14 years of experience with Victoria Police, including seven years as a Detective investigating serious and complex offending. His policing background gives him a strong practical foundation in evidence gathering, witness management and building investigative briefs that hold up to external scrutiny — skills that translate directly into workplace misconduct and reportable conduct investigations. Chris has specialist training in reportable conduct investigations and understands both the regulatory requirements and the human dynamics that make these matters particularly complex to manage well.

    14 years with Victoria Police, including 7 years as a Detective

    Specialist training in reportable conduct investigations

    Certificate IV in Government Investigations

    Certificate III in Investigative Services

Frequently Asked Questions

  • A formal misconduct investigation is a structured, evidence-based process that follows principles of procedural fairness and natural justice. It is more rigorous than an informal HR process and produces a written report with findings. When an allegation is serious, when the parties dispute the facts, or when the outcome may result in disciplinary action or dismissal, a formal investigation is usually the appropriate approach.

  • Procedural fairness, also known as natural justice, means that every person involved in an investigation is treated consistently and fairly — they are given clear notice of the allegations against them, a genuine opportunity to respond, and a decision that is made without bias. The Fair Work Commission takes procedural fairness seriously. An otherwise valid reason for dismissal can result in an unfair dismissal finding if the investigation process was flawed.

  • A straightforward single-complainant investigation typically takes four to six weeks. A complex matter involving multiple complainants, a senior respondent or contested facts may take longer. We will give you a realistic timeframe when we discuss your matter and keep you updated throughout.

  • Yes. We regularly conduct investigations involving senior staff, including managers, executives and board members. In these situations independence is particularly important, and our findings carry more weight precisely because we have no internal relationship with any of the parties.

  • Yes, where appropriate. Our reports include findings on the allegations and, where the matter raises broader concerns about workplace culture, systems or practice, we can include recommendations for the organisation to consider.

Get expert help with your workplace misconduct investigation today.

Complete the enquiry form and we will be in touch to discuss your matter further.

All enquiries are treated as strictly confidential.