Reportable Conduct Investigations

Reportable Conduct investigations by a team you can trust

Reportable conduct investigations are among the most sensitive and legally complex matters an organisation can face. When a child protection allegation is made against one of your employees, volunteers or contractors, the stakes are high — for the child involved, for your organisation and for the respondent. For the safeguarding managers and HR professionals carrying that responsibility, having the right investigator in your corner from day one makes all the difference.

At Insight Investigations we are specialists in this area. Our Director of Investigations, Alex Tawfiq, was invited by the NSW Ombudsman to join an expert panel on reportable conduct investigations — a recognition of the depth of expertise we bring to every matter we take on.

  • What is reportable conduct?

    Under State legislation in NSW, QLD, VIC and the ACT organisations, public authorities and religious bodies are required to investigate allegations made against employees, volunteers or contractors where the alleged conduct falls into one of the following categories:

    • a sexual offence

    • sexual misconduct

    • ill-treatment of a child

    • neglect of a child

    • an assault against a child

    • an offence under s 43B (failure to protect) or s 316A (failure to report) of the Crimes Act 1900

    • behaviour that causes significant emotional or psychological harm to a child

  • Who is covered by the reportable conduct scheme?

    The reportable conduct scheme applies to a broad range of organisations, including:

    • Schools and early childhood education services

    • Hospitals, health services and community health organisations

    • Disability service providers registered with the NDIS Commission

    • Religious bodies and faith-based organisations

    • Out-of-home care providers

    • Clubs and sporting organisations that work with children

Why choose
Insight Investigations? 

Experience is everything in this area. Our investigators have spent years working within Education, Health, Safeguarding and other sectors that deal regularly with reportable conduct matters. We understand the legislative framework, the Regulator’s expectations and the investigative standards required to produce findings that will hold up to scrutiny.

When you engage Insight, you are working with investigators who have handled some of the most complex child protection cases in Australia.

  • Your obligations under the scheme

    Once your organisation becomes aware of a reportable conduct allegation, you are required to act quickly. The key obligations are:

    1. Submit a 7-day notification to the Regulator in your State within seven days of becoming aware of the allegation.

    2. Submit a 30-day notification providing an update on the investigation's progress.

    3. Complete a thorough, legally defensible investigation and submit a final report to the Regulator. Missing these deadlines or submitting incomplete notifications can result in compliance issues. Getting expert help early makes a significant difference.

  • How Insight Investigations can help

    We take the pressure off your organisation from day one. Here is what we can do for you:

    • Advise whether the alleged conduct falls within the reportable conduct scheme

    • Advise whether the matter requires notification to the police

    • Prepare a detailed investigation plan

    • Make requests to relevant agencies to obtain information that may assist the investigation

    • Interview all witnesses, including children, using internationally recognised best practice methods

    • Draft the letter of allegation and interview the respondent (PSOA)

    • Prepare a thorough, legally defensible investigation report with findings on reportable conduct and any code of conduct breaches

Our Investigators

  • Profile Picture of Alex Tawfiq, founder of Insight Investigations

    Alex Tawfiq — Director of Investigations

    Alex founded Insight Investigations after spending 20 years conducting and managing investigations within NSW Health. In that time he developed a deep understanding of the health sector, the reportable conduct scheme and the standard of investigation required by the Office of the Children's Guardian. He is a non-practising solicitor and holds a CAPI Masters and Operators Licence. Alex has been recognised by the NSW Ombudsman as an expert in reportable conduct investigations and regularly assists organisations across NSW and Queensland with complex child protection and workplace matters.

    20 years as a Senior Investigation Manager, NSW Health

    Non-practising solicitor

    CAPI Masters and Operators Licence

    Certificate IV in Government Investigations

    Certificate III in Investigation Services

  • Profile Picture of Amanda Hadley, Principal Investigator at Insight Investigations

    Amanda Hadley — Principal Investigator

    Amanda brings 14 years of experience from the Health Care Complaints Commission, where she conducted and managed complex investigations involving clinical practitioners and health system complaints. Her additional experience as a Senior External Relations Officer with the NSW Ministry of Health gives her an understanding of health policy and systemic issues that goes well beyond the individual investigation. Amanda is particularly experienced in matters involving sensitive evidence, bereaved families and situations where multiple regulatory processes are running concurrently.

    14 years as a Senior Investigation Officer and Investigation Manager, Health Care Complaints Commission

    1 year as Senior External Relations Officer, NSW Ministry of Health

    CAPI Operators Licence

    Certificate III in Investigation Services

  • Stacey Whitmore - Investigator - Insight Investigations

    Stacey Whitmore

    Stacey brings a distinctive combination of law enforcement, child protection and workplace investigation experience built over a career spanning NSW Police, community services and care management leadership. During her eight years as a NSW Police Officer she worked as a Homicide Intelligence Analyst and specialist child protection investigator, giving her a strong foundation in evidence-based practice and managing sensitive, high-stakes matters. She now applies that expertise to complex misconduct and reportable conduct investigations across education, NDIS, private sector and state government clients.

    8 years as a NSW Police Officer, including Homicide Intelligence Analyst and specialist child protection roles

    Qualifications in law and policing

    Qualifications in statutory child protection

    Certificate IV in Training and Assessment

    Qualifications in quality auditing

  • Tanya Rosemond-Stephens - Investigator - Insight Investigations

    Tanya Rosemond-Stephens

    Tanya is an experienced investigator and safeguarding specialist with more than 30 years of experience across child protection, community services, law enforcement and organisational leadership. Her career includes senior roles with the NSW Police Force, the NSW Department of Communities and Justice, CatholicCare Social Services and Samaritans Foundation. Tanya has extensive experience conducting and overseeing reportable conduct, workplace grievance, code of conduct and child protection investigations, and brings a strong understanding of procedural fairness, risk assessment and child-safe practice to every matter she takes on.

    Diploma of Government Investigations

    Certificate III in Investigative Services

    Qualifications in psychology, criminology, strategic intelligence and mediation

  • Daniel Kensey - Investigator - Insight Investigations

    Daniel Kensey

    Daniel is a workplace relations specialist and investigator with more than 20 years of experience across education, not-for-profit organisations, employer associations, government and trade unions. He has conducted and managed investigations involving misconduct, bullying, harassment, discrimination, reportable conduct and complex employee relations matters. Daniel holds a Master of Labour Law and Relations from the University of Sydney, where he received awards for academic excellence, and brings strong expertise in procedural fairness, workplace law, disciplinary processes and the resolution of sensitive workplace disputes.

    Master of Labour Law and Relations, University of Sydney (awarded for academic excellence)

    Qualifications in commerce and education

  • Kyle Wilkins - Investigator - Insight Investigations

    Kyle Wilkins

    Kyle is a workplace relations and investigations professional with more than 20 years of experience across complex, highly regulated organisations including Qantas, Guardian Australia, The Y NSW and ANSTO. He brings a calm, measured approach to sensitive and high-stakes matters, with a strong commitment to procedural fairness and defensible outcomes. His experience spans workplace misconduct, code of conduct, reportable conduct and systemic reviews, and he is valued by clients for his clear communication, sound judgement and ability to manage competing interests with discretion.

  • Chris Gomez - Investigator - Insight Investigations

    Chris Gomez

    Chris brings 14 years of experience with Victoria Police, including seven years as a Detective investigating serious and complex offending. His policing background gives him a strong practical foundation in evidence gathering, witness management and building investigative briefs that hold up to external scrutiny — skills that translate directly into workplace misconduct and reportable conduct investigations. Chris has specialist training in reportable conduct investigations and understands both the regulatory requirements and the human dynamics that make these matters particularly complex to manage well.

    14 years with Victoria Police, including 7 years as a Detective

    Specialist training in reportable conduct investigations

    Certificate IV in Government Investigations

    Certificate III in Investigative Services

Frequently Asked Questions

  • The 7-day notification must be submitted within seven days of your organisation becoming aware of a reportable conduct allegation. It provides initial details of the allegation. The 30-day notification is submitted 30 days later, confirming the investigation is underway and providing a progress report. Insight can prepare both notifications on your behalf. 

  • Yes. Our investigators are trained in and use internationally recognised best practice methods for interviewing children in the context of a child protection investigation. We approach these interviews with the care and sensitivity they require, and we coordinate with relevant agencies where appropriate.

  • Your organisation is required to submit the final investigation report and findings to the OCG. The OCG will review the report and may make its own findings or recommendations. We will guide you through this process and can help you respond to any OCG queries or requests for further information.

  • Our primary focus is New South Wales, where the reportable conduct scheme is well established. We also work with organisations in Queensland, where a similar scheme is being introduced. Contact us to discuss your requirements.

  • Every matter is different, but most reportable conduct investigations take between six and twelve weeks from the date we are engaged, depending on the number of witnesses, the complexity of the allegations and the responsiveness of any relevant agencies. We will give you a realistic timeframe when we discuss your matter.

  • We provide a fee estimate once we have an understanding of the scope of the matter. Our pricing is fair and transparent - we discuss our rates before we begin and keep you informed if the scope changes. Contact us to discuss.

Get expert help with your reportable conduct investigation today.

Complete the enquiry form and we will be in touch to discuss your matter further.

All enquiries are treated as strictly confidential.