Healthcare Investigations
Do you know the difference between:
a JMO and a VMO;
a NUM and MUM;
Oprah and AHPRA?
Of course you do…and so do we.
We are health sector experts and we are here to help.
Why health sector investigations are different
Investigating allegations within a hospital, health service or community health organisation is not the same as conducting a standard workplace investigation. The health system has its own terminology, its own regulatory environment, its own competing pressures — and investigations that go wrong can have serious consequences for patient safety, staff wellbeing and organisational reputation. Our investigators have spent years working inside NSW Health. We don't need the system explained to us. We can hit the ground running.
How we can help with your health sector investigation
Due to our many years of experience conducting health sector investigations, you won't need to explain the intricacies of the health system. We understand how it works and we are ready to take your most difficult investigations off your hands.
We can help with:
Investigating serious allegations of employee misconduct
Managing clinical investigations and obtaining relevant and appropriate clinical advice
Assessing systemic issues across a broad range of health areas, including pharmacy, pathology, mental health and allied health
Investigating obstetric and midwifery care, interpreting foetal heart rate graphs and escalation criteria
Engaging with bereaved family members and distressed staff in a manner that is sensitive and professional
Reporting complex clinical information in a way that can be understood by all parties
Understanding the complexity of health systems and the competing demands on staffing, resources and patient expectations
Making realistic and measurable recommendations for systems improvements at hospitals and mental health facilities
Auditing the implementation of systems improvements, including evaluating the effectiveness of changes
Conducting investigations where litigation, criminal investigations, professional services audits or pending coronial inquests are on foot or will likely arise
Our Investigators
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Alex Tawfiq — Director of Investigations
Alex founded Insight Investigations after spending 20 years conducting and managing investigations within NSW Health. In that time he developed a deep understanding of the health sector, the reportable conduct scheme and the standard of investigation required by the Office of the Children's Guardian. He is a non-practising solicitor and holds a CAPI Masters and Operators Licence. Alex has been recognised by the NSW Ombudsman as an expert in reportable conduct investigations and regularly assists organisations across NSW and Queensland with complex child protection and workplace matters.
20 years as a Senior Investigation Manager, NSW Health
Non-practising solicitor
CAPI Masters and Operators Licence
Certificate IV in Government Investigations
Certificate III in Investigation Services
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Amanda Hadley — Principal Investigator
Amanda brings 14 years of experience from the Health Care Complaints Commission, where she conducted and managed complex investigations involving clinical practitioners and health system complaints. Her additional experience as a Senior External Relations Officer with the NSW Ministry of Health gives her an understanding of health policy and systemic issues that goes well beyond the individual investigation. Amanda is particularly experienced in matters involving sensitive evidence, bereaved families and situations where multiple regulatory processes are running concurrently.
14 years as a Senior Investigation Officer and Investigation Manager, Health Care Complaints Commission
1 year as Senior External Relations Officer, NSW Ministry of Health
CAPI Operators Licence
Certificate III in Investigation Services
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Stacey Whitmore
Stacey brings a distinctive combination of law enforcement, child protection and workplace investigation experience built over a career spanning NSW Police, community services and care management leadership. During her eight years as a NSW Police Officer she worked as a Homicide Intelligence Analyst and specialist child protection investigator, giving her a strong foundation in evidence-based practice and managing sensitive, high-stakes matters. She now applies that expertise to complex misconduct and reportable conduct investigations across education, NDIS, private sector and state government clients.
8 years as a NSW Police Officer, including Homicide Intelligence Analyst and specialist child protection roles
Qualifications in law and policing
Qualifications in statutory child protection
Certificate IV in Training and Assessment
Qualifications in quality auditing
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Tanya Rosemond-Stephens
Tanya is an experienced investigator and safeguarding specialist with more than 30 years of experience across child protection, community services, law enforcement and organisational leadership. Her career includes senior roles with the NSW Police Force, the NSW Department of Communities and Justice, CatholicCare Social Services and Samaritans Foundation. Tanya has extensive experience conducting and overseeing reportable conduct, workplace grievance, code of conduct and child protection investigations, and brings a strong understanding of procedural fairness, risk assessment and child-safe practice to every matter she takes on.
Diploma of Government Investigations
Certificate III in Investigative Services
Qualifications in psychology, criminology, strategic intelligence and mediation
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Daniel Kensey
Daniel is a workplace relations specialist and investigator with more than 20 years of experience across education, not-for-profit organisations, employer associations, government and trade unions. He has conducted and managed investigations involving misconduct, bullying, harassment, discrimination, reportable conduct and complex employee relations matters. Daniel holds a Master of Labour Law and Relations from the University of Sydney, where he received awards for academic excellence, and brings strong expertise in procedural fairness, workplace law, disciplinary processes and the resolution of sensitive workplace disputes.
Master of Labour Law and Relations, University of Sydney (awarded for academic excellence)
Qualifications in commerce and education
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Kyle Wilkins
Kyle is a workplace relations and investigations professional with more than 20 years of experience across complex, highly regulated organisations including Qantas, Guardian Australia, The Y NSW and ANSTO. He brings a calm, measured approach to sensitive and high-stakes matters, with a strong commitment to procedural fairness and defensible outcomes. His experience spans workplace misconduct, code of conduct, reportable conduct and systemic reviews, and he is valued by clients for his clear communication, sound judgement and ability to manage competing interests with discretion.
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Chris Gomez
Chris brings 14 years of experience with Victoria Police, including seven years as a Detective investigating serious and complex offending. His policing background gives him a strong practical foundation in evidence gathering, witness management and building investigative briefs that hold up to external scrutiny — skills that translate directly into workplace misconduct and reportable conduct investigations. Chris has specialist training in reportable conduct investigations and understands both the regulatory requirements and the human dynamics that make these matters particularly complex to manage well.
14 years with Victoria Police, including 7 years as a Detective
Specialist training in reportable conduct investigations
Certificate IV in Government Investigations
Certificate III in Investigative Services
Frequently Asked Questions
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Yes. Health organisations that are Schedule 1 organisations under the Children's Guardian Act 2019 are required to investigate reportable conduct allegations and notify the Office of the Children's Guardian. We are specialists in reportable conduct investigations and can manage the entire process on your behalf.
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Yes, and we have extensive experience in doing so. When a coronial inquest, criminal proceeding or professional services audit is running in parallel with your internal investigation, we understand the care required to manage the interaction between those processes. We will flag any concerns and keep you informed throughout.
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Yes. All Insight investigators hold current CAPI (Citizen's Agents and Private Investigators) licences as required to lawfully conduct investigations in New South Wales.
Get expert help with your healthcare sector investigation.
Complete the enquiry form and we will be in touch to discuss your matter further.
All enquiries are treated as strictly confidential.