Disability Sector and NDIS Investigations

Disability sector investigations by a team you can trust

Investigations within the disability sector require a level of sensitivity and expertise that goes well beyond a standard workplace investigation. When a reportable incident involves a person with a disability — who may face challenges in communicating, recalling events or participating in an interview — the investigator's skill and approach can make a significant difference to the quality of the outcome.

At Insight Investigations our team brings extensive health sector experience to disability investigations. We understand the NDIS Quality and Safeguards Framework, the obligations of registered providers and the evidentiary challenges that arise when witnesses or complainants have particular communication needs.

  • What is an NDIS reportable incident?

    As a condition of the NDIS Quality and Safeguards Rules, all registered NDIS providers must notify the NDIS Commission of all reportable incidents that have occurred, or are alleged to have occurred, in connection with the provision of NDIS supports or services.

    Reportable incidents include:

    • the death of a person with disability

    • serious injury of a person with disability

    • abuse or neglect of a person with disability

    • unlawful sexual or physical contact with, or assault of, a person with disability

    • sexual misconduct committed against or in the presence of a person with disability, including grooming

    • use of a restrictive practice not in accordance with a state or territory authorisation or the person's behaviour support plan

    When the NDIS Commission receives a reportable incident report, it may require the provider to carry out an internal investigation. Insight Investigations can manage this investigation on your behalf.

  • How we can help your organisation

    • Advise whether an incident falls within the NDIS reportable incident framework

    • Assist with notification to the NDIS Commission

    • Prepare a detailed investigation plan

    • Conduct interviews with sensitivity, including with witnesses or complainants who have communication or cognitive challenges

    • Prepare a thorough, legally defensible investigation report

    • Advise on the interaction between your NDIS obligations and any reportable conduct obligations under the Children's Guardian Act 2019 (where relevant)

Our Investigators

  • Profile Picture of Alex Tawfiq, founder of Insight Investigations

    Alex Tawfiq — Director of Investigations

    Alex founded Insight Investigations after spending 20 years conducting and managing investigations within NSW Health. In that time he developed a deep understanding of the health sector, the reportable conduct scheme and the standard of investigation required by the Office of the Children's Guardian. He is a non-practising solicitor and holds a CAPI Masters and Operators Licence. Alex has been recognised by the NSW Ombudsman as an expert in reportable conduct investigations and regularly assists organisations across NSW and Queensland with complex child protection and workplace matters.

    20 years as a Senior Investigation Manager, NSW Health

    Non-practising solicitor

    CAPI Masters and Operators Licence

    Certificate IV in Government Investigations

    Certificate III in Investigation Services

  • Profile Picture of Amanda Hadley, Principal Investigator at Insight Investigations

    Amanda Hadley — Principal Investigator

    Amanda brings 14 years of experience from the Health Care Complaints Commission, where she conducted and managed complex investigations involving clinical practitioners and health system complaints. Her additional experience as a Senior External Relations Officer with the NSW Ministry of Health gives her an understanding of health policy and systemic issues that goes well beyond the individual investigation. Amanda is particularly experienced in matters involving sensitive evidence, bereaved families and situations where multiple regulatory processes are running concurrently.

    14 years as a Senior Investigation Officer and Investigation Manager, Health Care Complaints Commission

    1 year as Senior External Relations Officer, NSW Ministry of Health

    CAPI Operators Licence

    Certificate III in Investigation Services

  • Stacey Whitmore - Investigator - Insight Investigations

    Stacey Whitmore

    Stacey brings a distinctive combination of law enforcement, child protection and workplace investigation experience built over a career spanning NSW Police, community services and care management leadership. During her eight years as a NSW Police Officer she worked as a Homicide Intelligence Analyst and specialist child protection investigator, giving her a strong foundation in evidence-based practice and managing sensitive, high-stakes matters. She now applies that expertise to complex misconduct and reportable conduct investigations across education, NDIS, private sector and state government clients.

    8 years as a NSW Police Officer, including Homicide Intelligence Analyst and specialist child protection roles

    Qualifications in law and policing

    Qualifications in statutory child protection

    Certificate IV in Training and Assessment

    Qualifications in quality auditing

  • Tanya Rosemond-Stephens - Investigator - Insight Investigations

    Tanya Rosemond-Stephens

    Tanya is an experienced investigator and safeguarding specialist with more than 30 years of experience across child protection, community services, law enforcement and organisational leadership. Her career includes senior roles with the NSW Police Force, the NSW Department of Communities and Justice, CatholicCare Social Services and Samaritans Foundation. Tanya has extensive experience conducting and overseeing reportable conduct, workplace grievance, code of conduct and child protection investigations, and brings a strong understanding of procedural fairness, risk assessment and child-safe practice to every matter she takes on.

    Diploma of Government Investigations

    Certificate III in Investigative Services

    Qualifications in psychology, criminology, strategic intelligence and mediation

  • Daniel Kensey - Investigator - Insight Investigations

    Daniel Kensey

    Daniel is a workplace relations specialist and investigator with more than 20 years of experience across education, not-for-profit organisations, employer associations, government and trade unions. He has conducted and managed investigations involving misconduct, bullying, harassment, discrimination, reportable conduct and complex employee relations matters. Daniel holds a Master of Labour Law and Relations from the University of Sydney, where he received awards for academic excellence, and brings strong expertise in procedural fairness, workplace law, disciplinary processes and the resolution of sensitive workplace disputes.

    Master of Labour Law and Relations, University of Sydney (awarded for academic excellence)

    Qualifications in commerce and education

  • Kyle Wilkins - Investigator - Insight Investigations

    Kyle Wilkins

    Kyle is a workplace relations and investigations professional with more than 20 years of experience across complex, highly regulated organisations including Qantas, Guardian Australia, The Y NSW and ANSTO. He brings a calm, measured approach to sensitive and high-stakes matters, with a strong commitment to procedural fairness and defensible outcomes. His experience spans workplace misconduct, code of conduct, reportable conduct and systemic reviews, and he is valued by clients for his clear communication, sound judgement and ability to manage competing interests with discretion.

  • Chris Gomez - Investigator - Insight Investigations

    Chris Gomez

    Chris brings 14 years of experience with Victoria Police, including seven years as a Detective investigating serious and complex offending. His policing background gives him a strong practical foundation in evidence gathering, witness management and building investigative briefs that hold up to external scrutiny — skills that translate directly into workplace misconduct and reportable conduct investigations. Chris has specialist training in reportable conduct investigations and understands both the regulatory requirements and the human dynamics that make these matters particularly complex to manage well.

    14 years with Victoria Police, including 7 years as a Detective

    Specialist training in reportable conduct investigations

    Certificate IV in Government Investigations

    Certificate III in Investigative Services

Frequently Asked Questions

  • The NDIS reportable incidents framework applies to registered NDIS providers and is administered by the NDIS Quality and Safeguards Commission. The reportable conduct scheme under the Children's Guardian Act 2019 applies to Schedule 1 organisations (including some NDIS providers that also work with children) and is administered by the Office of the Children's Guardian. In some cases, an incident may trigger obligations under both frameworks, and we can advise on how to manage both simultaneously.

  • Yes. Our investigators have experience conducting interviews with people who have a wide range of communication and cognitive needs. We take care to use appropriate interview techniques, allow adequate time and, where needed, coordinate with support persons or communication specialists.

Get expert help with your NDIS or disability investigation. 

Complete the enquiry form and we will be in touch to discuss your matter further.

All enquiries are treated as strictly confidential.